Information we may collect

When you browse our website, create an account, place an order, submit a custom nail order or contact us, we may collect information such as:

• Name and surname
• Email address
• Telephone number
• Delivery address
• Billing address
• Order history
• Account information
• Nail sizing information where required for custom press-on nail orders
• Product customisation details you provide to us
• Messages or enquiries submitted through our website
• Payment-related information processed securely through our approved payment provider

Why we need your information

Your personal information is used only where reasonably necessary to operate Treasured Pieces and provide our products and services.

• Process and manage your orders
• Prepare custom or personalised orders
• Deliver your products
• Communicate with you about your order
• Provide customer support
• Manage your Treasured Pieces customer account
• Respond to enquiries
• Improve our website and customer experience
• Prevent fraudulent or unauthorised transactions
• Meet legal, accounting and regulatory obligations
• Send marketing communications where you have provided consent

Secure payments

Payments made through the Treasured Pieces website are processed securely through our approved payment service provider.

Treasured Pieces does not store your full debit or credit card details on our website.

Payment providers may process certain personal and financial information in accordance with their own privacy and security policies.

When information may be shared

We do not sell your personal information.

Information may only be shared where reasonably necessary with trusted service providers such as:

• Courier and delivery companies
• Payment processors
• Website and hosting service providers
• WooCommerce and related website services
• Professional service providers where required
• Government, regulatory or legal authorities where required by law

Website cookies

The Treasured Pieces website may use cookies and similar technologies to:

• Keep the website functioning correctly
• Remember your preferences
• Maintain your shopping cart
• Improve website performance
• Understand how visitors use our website
• Improve your shopping experience

You may manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

Marketing communications

Where you have provided consent, Treasured Pieces may send you information about products, collections, promotions or other updates.

You may withdraw your marketing consent at any time.

Unsubscribing from marketing communications will not prevent us from sending essential communications relating to an order you have placed.

How we protect your information

Treasured Pieces takes reasonable technical and organisational measures to protect personal information against:

• Loss
• Misuse
• Unauthorised access
• Unauthorised disclosure
• Alteration
• Destruction

While reasonable precautions are taken, no online system can guarantee absolute security.

How long information is kept

Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected or where retention is required by law, accounting requirements or legitimate business obligations.

Your rights

Subject to applicable law, you may have the right to:

• Request access to personal information we hold about you
• Request correction or updating of inaccurate information
• Request deletion where legally permissible
• Object to certain processing of your information
• Withdraw marketing consent
• Ask how your personal information is being used

Children's privacy

Our online store is not intended to knowingly collect personal information directly from children without the appropriate involvement or consent of a parent or legal guardian where required.

Changes to this policy

Treasured Pieces may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or legal requirements.

The latest version published on our website will apply.