Refund & Cancellation Policy
Every Treasured Pieces order is prepared with care and attention to detail. This policy explains how returns, damaged orders, incorrect items, refunds and cancellations are handled.
Returns
We want you to be happy with your Treasured Pieces order.
Due to the personal and hygienic nature of press-on nail products, used, worn or opened nail products cannot be returned unless they are defective or an incorrect product was supplied.
Jewellery and other eligible products must be returned unused, unworn and in their original condition and packaging where a return is accepted.
Custom & personalised products
Custom press-on nails and other products made or personalised specifically according to information supplied by the customer cannot generally be returned simply because the customer changes their mind.
This includes custom sizing, colours, designs and other customer-approved personalisation.
If a custom product is defective or does not match the approved order details, please contact us so that we can assess the matter.
Did your order arrive damaged?
If your order arrives damaged, please notify us within 48 hours of receiving your parcel.
Please include:
- Your name and order number
- Clear photographs of the damaged product
- Photographs of the packaging
- A short description of the problem
We will assess the claim and arrange an appropriate replacement or refund where applicable.
Received the wrong item?
If Treasured Pieces sends you an incorrect item, please contact us as soon as possible.
Once confirmed, we will arrange the appropriate collection, replacement or other resolution at no additional cost to you.
Approved refunds
Once a refund has been approved, it will be processed using the original payment method where reasonably possible.
Refund processing times may depend on your bank or payment service provider.
Please allow approximately 5–10 business days after a refund has been processed for the funds to reflect, depending on the relevant financial institution or payment provider.
Cancelling an order
Standard orders may be cancelled before dispatch where fulfilment has not yet been completed.
Once an order has been dispatched, it can no longer be cancelled and any applicable return will be handled according to this policy.
Custom or personalised orders may already be in production before dispatch. Once production of a custom order has started, cancellation may no longer be possible.
Please contact us as quickly as possible if you need to request a cancellation.
Items we generally cannot accept for return
Subject to applicable consumer law, returns will generally not be accepted for:
- Used or worn press-on nails
- Opened nail products where hygiene may be compromised
- Custom-made or personalised press-on nail sets
- Products made according to customer-supplied measurements or specifications
- Used or worn jewellery
- Products damaged through misuse, incorrect handling or improper care
- Products that have been altered after delivery
- Clearance or promotional products unless defective or otherwise required by applicable law
Please check your nail measurements carefully
Customers ordering custom-sized press-on nails are responsible for providing accurate nail measurements and sizing information.
Treasured Pieces will prepare the order using the sizing information supplied by the customer. Please make sure your measurements are correct before submitting your custom order.
If Treasured Pieces has produced the set according to the measurements supplied, an incorrect customer measurement would not ordinarily be considered a product defect.
Applicable South African consumer law
Nothing in this policy is intended to remove, restrict or replace any rights that a customer may have under applicable South African consumer protection legislation.
Where applicable law provides a customer with rights or remedies that differ from this policy, those legal rights will continue to apply.
Need help with an order?
Please contact Treasured Pieces and include your order number and a short description of the issue.
Treasured Pieces
Where little details matter
Email: ronel@treasuredpieces.co.za